This business services various corporate clients from government, financial services through to research, back-office administration and customer engagement programs.
The business is all about Customer Service Innovation. They help their key clients to be the best in customer service, thereby increasing customer satisfaction and loyalty. This by default attributes to shareholder value.
The broader management team has been in the industry for a combined period of more than 50 years and understands the industry well. The company works with corporate clients across a multitude of verticals i.e. Public Sector, Telecommunications, Banking & Finance, Insurance, Retail, and Education. They boast an advanced IT infrastructure which is stable and has the flexibility to expand to their clients’ fast-changing requirements. They have extensive experience dealing within the private sector and have done so since 2005.
The business sees itself as a specialized service provider who has built and developed a niche in the private sector and has stood the test of time to deliver excellence and add value to the sector for blue-chip customers such as Whirlpool, Capitec Bank, Old Mutual, etc.
The business is one of only three contact centers in South Africa to receive their ISO9001 (International Business Standards) and ISO27001 (Data Security Standards) Certification.
This investment opportunity provides a potential investor with:
The acquisition of a high cash generative going concern at a market-related valuation;
The opportunity to participate in the build and exit component of the project.
BUSINESS HISTORY & FUTURE GROWTH:
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GENERAL COMPANY INFO: